5 red flags a contractor quote is too good to be true
Cash-only deals, a big deposit due today, and a price that undercuts everyone else by half. Here is what each of those actually signals, and what Canadian law gives you when it goes wrong.
Home improvement was the second riskiest scam category in Canada in 2025, according to the Better Business Bureau's Canadian Scam Tracker risk report. Not the most common. The second most damaging, weighed against how often people fall for it. Median loss: $2,000.
The number worth sitting with is the susceptibility rate. Eighty-one percent of the Canadians who were targeted by a home improvement scam in 2025 lost money. Most scams fail most of the time. This one works four times out of five, because it does not look like a scam. It looks like a friendly guy with a truck who happens to be cheaper than the other two quotes.
These are the five signals that turn up again and again in the complaint data, plus the rules that actually protect you, which are more useful than most homeowners realise.
The deposit is large, and it is due right now
This is the single most reliable tell, because it is the mechanism the scam runs on. Money moves before anything can be judged.
Ontario's own guidance to homeowners is a down payment of no more than 10 percent, and never paying in full up front. British Columbia goes further and makes it law for direct sales: a deposit on a direct sales contract is capped at $100 or 10 percent of the total price, whichever is less, and exceeding that makes the contract unenforceable. In Quebec, an itinerant merchant cannot accept payment at all during the 10 days after you receive the signed contract. The Regie du batiment's advice is blunt: pay as small a deposit as possible before work begins.
Urgency is the tell that travels with it. Today only. My crew is in the neighbourhood this week. The price goes up Monday. Real contractors are booked out. They do not need you to decide before dinner.
| Where | The rule |
|---|---|
| Ontario | Guidance, not law: no more than 10 percent down |
| British Columbia | Direct sales capped at $100 or 10 percent, whichever is less |
| Quebec | Itinerant merchant cannot take payment during the 10-day cancellation window |
| Alberta | No cap, but taking money before the work is finished requires a prepaid contracting licence |
A modest deposit to secure materials and a start date, then payments tied to completed milestones rather than dates on a calendar, then a final holdback you release only after the work is finished and inspected. That last payment is the only leverage you have. Do not spend it early. If you are paying more than two months before work starts, Quebec's consumer protection office recommends making the cheque payable to the contractor in trust.
There is no written contract, or the one you get is thin
In Ontario, any agreement for goods or services over $50 has to be in writing, and the law lists what it must contain. If the contract is missing required content, or the business made a false or misleading statement to get you to sign, your cancellation window stretches from 10 days to a full year. That is a real remedy, and it exists precisely because thin paperwork is how homeowners get hurt.
Ontario also caps the final price at 10 percent above the written estimate. If the number climbs beyond that without you agreeing to new work at a new price, you are not obliged to pay it.
Quebec is stricter still on identification. The contract must carry the contractor's exact legal name as it appears on the RBQ licence, the RBQ licence number itself, the NEQ, and the GST and QST numbers. A name that does not match the licence is not a paperwork slip. It is the whole problem.
| Item | Ontario | Quebec |
|---|---|---|
| Contractor legal name and address | Required | Required, exactly as on the RBQ licence |
| Licence number | No general provincial licence | RBQ licence number required |
| Business and tax numbers | Not required | NEQ, GST and QST |
| Detailed scope with materials specified | Required | Required |
| Start and completion dates | Required | Required |
| Total price and payment schedule | Required | Required, itemized with taxes |
| Warranty description | Required | Required |
| Who cleans up, and who pays the subs | Required | Covered by itemization |
The final price cannot exceed the written estimate by more than 10 percent unless you agreed to additional work at an agreed price. Get the estimate in writing for that reason alone.
They knocked on your door
Since 1 March 2018, Ontario has banned unsolicited door-to-door agreements for a specific list of products: furnaces, air conditioners, air cleaners, air purifiers, water heaters, water treatment devices, water purifiers, water filters, water softeners and duct cleaning services. If someone shows up uninvited and sells you one of those, the agreement is void, any related credit agreement is void, you are not responsible for goods received, and you can recover what you paid.
The exception matters: it only applies to unsolicited visits. If you phoned, emailed or asked a supplier to come out, the ban does not cover you.
British Columbia joined in on 1 August 2026, banning door-to-door sales of certain prescribed high-cost household goods and services, explicitly including furnaces and air conditioners, and banning the offering of credit arrangements during door-to-door transactions. In Quebec, anyone soliciting away from their place of business for more than $100 needs an itinerant merchant permit from the Office de la protection du consommateur, and you can look the permit up before you let them in.
One more Ontario measure worth knowing: as of 6 June 2024, the Homeowner Protection Act bans registering Notices of Security Interest against your title for consumer goods, and all previously registered NOSIs are deemed expired. That law exists because door-to-door HVAC and water heater sellers were quietly clouding people's titles.
You have 10 days from receiving your written copy to cancel a contract signed in your home, in both Ontario and Quebec, for any reason at all. In Ontario the refund is due within 15 days. If the contract was missing required content, or the cancellation statement and resolution form were missing in Quebec, that window stretches to one year.
The price is dramatically lower than everyone else's
Consumer Protection Ontario names unrealistically low bids as a red flag in its own guidance, and the reason is unglamorous. A bid that is half of two other bids is not usually a fraud in the movie sense. It is an incomplete scope.
What tends to be missing: the permit. Disposal and dump fees. Workers compensation coverage. Tear-off, when the plan is quietly to shingle over the existing roof. Fixture and finish allowances set so low that every choice you make becomes an extra. The exterior landscaping restoration after a waterproofing dig, which is the single most common surprise line in that trade.
There is one clean way to test it. Write a one-page scope yourself, with quantities, and ask all three contractors to price that same document. Then ask each of them, in writing, what is excluded. The gap between the cheap quote and the others usually appears in about thirty seconds.
| Line item | Why it disappears from a lowball quote |
|---|---|
| Permit and inspection | Skipping it saves cost and time, and lands on you later at resale |
| Tear-off and disposal | Covering over instead of removing is faster and much cheaper |
| Workers compensation coverage | Real premiums, and the liability shifts to the homeowner |
| Allowances for fixtures and finishes | Set unrealistically low so every choice becomes a change order |
| Landscaping restoration | Standard exclusion on exterior waterproofing digs |
| Rotten sheathing or subfloor | Priced as a discovery instead of a stated unit rate |
Cash only, and the paperwork can wait
Cash with no receipt means no warranty you can enforce, no proof for an insurance claim, and no paper trail if the work has to be redone. It is also usually a sign of a business that is not registered, not insured, and not carrying workers compensation coverage, which is the exposure that can genuinely cost a homeowner the most.
The related trap is paying the whole thing out. In Ontario, the Construction Act sets a statutory 10 percent holdback on amounts payable to the contractor, with a 60-day lien preservation window. That applies to homeowners doing renovations too. If you pay 100 percent and a subcontractor goes unpaid, you can end up paying for the same work twice.
Quebec works differently. There is no statutory holdback for a private construction contract, so if your contract is silent, no percentage applies automatically. Negotiate 5 to 10 percent into the contract, or you simply do not have it. A subcontractor's legal hypothec has to be published in the land register within 30 days of the end of the work, so ask for statutory declarations that everyone down the chain has been paid before you release the final cheque.
An invoice with a business name, address, business number and the amount of tax charged. If a contractor will not issue one, that is not a discount being offered to you. It is a risk being transferred to you.
The newest one: fake rebate authority
This one has grown quickly because the rebate landscape is genuinely confusing right now, and confusion is the raw material.
Ontario's official Home Renovation Savings Program website carries its own warning about scammers creating fake websites, promoting unauthorized rebate offers, and impersonating participating contractors. The pitch is usually a variation on the same theme: we are government approved, the rebate is guaranteed, sign today because funding is running out.
It is checkable in about two minutes. Participating contractors appear on the official program list. And nearly every meaningful rebate program requires pre-approval before the work begins, so any contractor telling you to install first and apply after is either uninformed or counting on you being uninformed.
Look the contractor up on the official program's participating list. Confirm whether your rebate needs pre-approval before work starts. Never let a contractor apply on your behalf using documents you have not read.
If you have already signed
Do not assume it is too late, because it usually is not.
In Ontario, a contract signed at your home can be cancelled within 10 days of you receiving the written copy, for any reason, with the refund due within 15 days. If required content was missing, or the business made a false or misleading statement, you have a year. Quebec mirrors the 10 days for itinerant merchants, and also stretches to a year if the cancellation statement and resolution form were not provided with the contract.
Cancel in writing, keep a copy, and send it in a way that proves delivery. Then report it. The Canadian Anti-Fraud Centre takes reports at 1-888-495-8501, and reporting matters more than it feels like it does. Only an estimated 5 to 10 percent of fraud in Canada gets reported, which is exactly why enforcement moves slowly.
The short version
Big deposit due immediately. Thin or missing paperwork. An uninvited knock at the door. A price far below the others. Cash only. Any one of them is a reason to slow down; two together is a reason to stop.
None of this requires you to be suspicious of tradespeople. Most are exactly what they appear to be, and they will hand over paperwork without blinking because they get asked constantly. The five minutes you spend asking is only expensive for the ones who cannot answer.
Or skip the vetting entirely.
We check licence, insurance, workers compensation clearance and trading history before a contractor is allowed to contact anyone through us. Answer a few questions and we'll match you with one vetted local pro.
Sources
- BBB Scam Tracker Canada Risk Report, 2025 edition
- Consumer Protection Ontario: your rights when starting home renovations or repairs
- Consumer Protection Ontario: door-to-door sales and home service contracts
- Office de la protection du consommateur: itinerant sales
- Regie du batiment du Quebec: signing a renovation contract
- Government of BC: consumer protection changes effective 1 August 2026
- Consumer Protection BC: contract deposit limits
- Ontario Home Renovation Savings Program scam warning
- Competition Bureau Canada, Fraud Prevention Month 2026
General information, not legal advice. Consumer protection rules differ by province and change regularly, and Ontario's Consumer Protection Act, 2023 had not been proclaimed in force at the time of writing, so the 2002 Act still governs. Verify anything you intend to rely on with your provincial consumer protection office before acting.