01Who we are
Handy Hank is operated by Quantum Leap Marketing, the registered business name of Rodrigo Paez, sole proprietor, registered in Quebec under NEQ 2272463334. We connect Canadian homeowners with vetted local contractors who do the work they need done. This policy covers the information we handle when you visit our site, complete a form, or request to be matched with a pro.
When we say "we" or "us" we mean Quantum Leap Marketing operating as Handy Hank. When we say "you" we mean anyone who uses the site.
Rodrigo Paez is the person responsible for the protection of personal information at Handy Hank. You can reach him at info@handyhank.ca, or by mail at 1634 rue Godin, Longueuil, Quebec J4T 1T2.
Information we collect
Details you give us. When you fill out a form or quiz, we collect your name, email address, phone number, postal code, and the answers you give about your project: the service you need, the type of project, your timeline, your relationship to the property, and your budget range.
What we record about your consent. We record the exact wording of the consent you agreed to, the date and time you agreed, and the IP address and browser you agreed from. We keep this so we can prove we had your permission to contact you.
Information collected automatically. Like most websites, we log basic technical data such as your IP address, browser type, pages viewed, the page you arrived from, and approximate city-level location. We use cookies and similar tools to remember your preferences and measure how the site performs.
We do not collect payment information. We never ask for your social insurance number, banking details or government identification, and you should treat any message claiming to be from Handy Hank that asks for those as fraudulent.
How we share information
With the contractor matched to you. When you ask to be matched, we share your project details with the single contractor best suited to help you. That includes your name, phone number, email address, postal code, and the answers you gave about your project. We do not run an auction and we do not pass your details to multiple companies. Once matched, that contractor's handling of your information is governed by their own privacy practices, not ours.
With service providers who help us operate. We share data with trusted service providers who help us run the site, such as hosting, analytics, email and messaging delivery, under agreements that require them to protect it.
With advertising platforms. We use measurement tools from Meta and Google to understand which ads bring homeowners to us. Those tools may receive information about your visit in the form described in the cookies section below.
Where the law requires it. We may disclose information if required by law or to protect the safety and rights of our users.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messages
Our text message program is a direct agreement between you and Handy Hank. Nobody else is part of it.
If you check the text message box on our request form, Handy Hank sends you transactional text messages about the job request you submitted: confirmation that we received it, notification of which contractor was matched to you, and follow-up about that request. We do not send marketing or promotional texts under this program. Message frequency varies and depends on the status of your request, typically one to four messages per request. Message and data rates may apply. Reply STOP to cancel or HELP for help, or email info@handyhank.ca.
Consent to receive text messages is not a condition of using the site or of being matched with a contractor.
Your mobile number is used by Handy Hank to send you these messages. Your text messaging opt-in data and consent are not shared, sold, rented or transferred to any third party, including the contractor matched to your request. The contractor cannot text you under our program and does not receive your messaging consent.
Calls and email from your matched contractor
When you ask to be matched, you agree that the contractor we match you with may contact you directly, by phone and by email, using the details you provided, so they can respond to the request you made. That is what you are asking us to arrange when you submit the form.
We also email you a confirmation of your request and the details of your matched contractor. Those are service messages about an active request.
If you separately opt in to our homeowner newsletter, we send occasional guides, rebate updates and seasonal reminders. Every one carries a working unsubscribe link. Unsubscribing from the newsletter does not affect messages about an active request.
Cookies and analytics
We use cookies to keep the site working, remember your choices, and understand which content is useful. This includes measurement tools from Meta and Google that may set identifiers on your device and report back that a visit or a request happened, so we can tell which ads are working.
You can control cookies through your browser settings. Turning some cookies off may affect how parts of the site work.
Data retention
We keep request records and the associated consent records for three years from your last interaction with us, so we can resolve disputes about a job and prove we had permission to contact you. Newsletter subscriptions are kept until you unsubscribe. Analytics data is kept according to the retention settings of the platform that collected it.
When information is no longer needed, we securely delete or anonymize it.
Your rights and choices
You can ask us to access, correct, or delete your personal information at any time. You can withdraw your consent to be contacted. You can stop our newsletter using the unsubscribe link in any email, and stop our text messages by replying STOP.
Email info@handyhank.ca and we will respond within thirty days, as required by applicable Canadian privacy law.
If you are not satisfied with our response, you can complain to the Commission d'acces a l'information du Quebec, or to the Office of the Privacy Commissioner of Canada.
How we protect your data
We use reasonable technical and organizational safeguards to protect your information against loss, misuse, and unauthorized access, including encryption in transit and access controls limiting who can view request data. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.
If a confidentiality incident creates a risk of serious injury to you, we will notify you and the appropriate authority.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If we learn that we have, we delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date at the top of the page. If we make a change that significantly affects how we handle your information, we will say so on this page.
